Contact us
Our team is ready to help with personalised advice, sizing, engraving, bespoke enquiries and after-sales care. We usually reply within one business day.
Chat with a Lumiere Concierge
Speak with our team for product guidance, sizing help, diamond education, and bespoke advice while you browse.
Monday to Friday, 09:00 - 18:00 CET
Call us
Reach our advisors directly for immediate support on orders, appointments, and product questions.
Calls answered during concierge hours
Email us
For after-sales care, bespoke enquiries, or anything that needs a thoughtful reply, send us a message.
We reply within one business day
Whether you have a question about a specific piece or would like help finalising a bespoke design, our advisors are on hand to guide you through every step.
For after-sales enquiries -- including resizing, engraving or warranty claims -- please include your order number in your message so we can help faster.
Send us a message
A member of the Lumiere Concierge team will respond within one business day.